Terms Of Service

Effective Date: 01-01-2025

Welcome to IELECTRO. These Terms of Service (“Terms”) govern your use of our website and remote tech support services. By accessing or using our services, you agree to comply with these Terms.

1. Services Provided

IELECTRO offers professional remote tech support, including but not limited to:

  • PC & Laptop Support – Troubleshooting software issues, virus removal, and system optimization.
  • Printer & Office Setup – Printer installation, scanner configuration, and office device setup.
  • Smartphone Help – Resolving app crashes, storage issues, and phone settings.

All services are provided remotely, requiring a stable internet connection.

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate information about your device and issue.
  • Ensure a stable internet connection for remote assistance.
  • Follow our technician’s instructions during the service session.
  • Take necessary precautions, such as backing up important files before service.

3. Payment & Billing

  • All services must be paid in full before the session begins.
  • We accept payments through [list payment methods such as PayPal, credit/debit card, etc.].
  • Any additional charges for extended support will be communicated before proceeding.

4. Refund Policy

  • Refunds are issued only if we are unable to provide the service or resolve the issue.
  • Refund requests must be made within 24 hours of service completion.
  • No refunds will be provided for completed services or missed appointments.
  • For full details, refer to our Refund Policy page.

5. Limitation of Liability

  • IELECTRO is not responsible for any data loss, hardware failure, or software issues that may arise during or after the service.
  • We do not guarantee permanent resolution of all issues, as some problems may require hardware repair or replacement.
  • Our liability is limited to the amount paid for the specific service.

6. Privacy & Data Protection

  • We do not store or collect any personal data from your devices during remote support sessions.
  • All remote sessions are conducted securely, and we do not access files or information beyond what is necessary to resolve the issue.
  • For more details, refer to our Privacy Policy page.

7. Service Availability

  • Our services are available by appointment only.
  • We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

8. Changes to These Terms

IElectro may update these Terms from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

9. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: admin@ielectro.us
  • Phone: +17542504786