Effective Date: 01-01-2025
At IELECTRO, we strive to provide high-quality remote tech support. However, if you’re not satisfied with our service, we offer refunds under specific conditions outlined below.
1. Eligibility for Refunds
We provide refunds in the following cases:
Service Not Delivered – If we are unable to provide the remote tech support service due to technical issues on our end.
Issue Not Resolved – If our technician cannot resolve the issue and no alternative solution is available.
Duplicate Payment – If you were mistakenly charged twice for the same service.
2. Non-Refundable Cases
We do not offer refunds in the following cases:
Successful Service Completion – If the service was successfully provided and the issue was resolved.
Customer Missed Appointment – If you fail to attend a scheduled remote support session.
Customer Device or Network Issues – If we are unable to complete the service due to problems on your end, such as poor internet connection or device restrictions.
Change of Mind – If you decide you no longer need the service after booking and the session has already started.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us – Email us at admin@ielectro.us or call [Your Phone Number] within 24 hours of the service.
Provide Details – Include your name, service date, payment receipt, and reason for the refund request.
Review & Approval – We will review your request within 3-5 business days and notify you of the outcome.
4. Refund Processing
- Approved refunds will be credited to the original payment method within 5-10 business days.
- If you paid via PayPal or Credit/Debit Card, processing times may vary based on your bank.
5. Contact Us
If you have any questions about our Refund Policy, feel free to reach out:
Email: admin@ielectro.us
Phone: +17542504786